Blue Monitor's Business Service Management (BSM) is a leading global provider of Business Service Management Solutions. We integrate People, Process and Technology into a complete Global BSM solution to enable you to support business objectives and drive IT efficiency.
Blue Monitor BSM is uniquely positioned to service your global enterprise needs, having successfully delivered numerous engagements around the world. We deliver unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation.
Blue Monitor BSM integrates People, Process and Technology (PPT) into a complete into a complete Business Service Management solution to enable you to effectively support business objectives and drive IT operational efficiency.
Integrated People, Process and Technology (PPT) solutions:
Service Solutions
ITIL Consulting • Managed Support & Ll 1 Support
• Remedy System Upgrades
• GAP Analysis& Assessments
Industry Solutions
• Banking &Financial
• Healthcare
• High Tech
• Public Sector& Retail
Business Solutions
• Business Service Management
• BSM Routes to Value
• Compliance & Best Practices
Technology Solutions
• BMC Software
• Complimentary Technologies
BSM Technology Partners
Blue Monitor BSM has identified a selection of leading software vendors to communicate your IT processes and
business goals:
• Complete Risk Management
• Fixed Time, Fixed Price Engagements
• Lower Implementation Costs
• Faster Time to Market & Higher Quality
• Project Management Methodology
• ITIL Consulting& Training
• Global Development & Deployment
• Technical Depth& ExperBlue Monitore on Large Projects
• Accelerators& Custom Integrations
• Application Management
Roadmap
How will you get there? Every roadmap is different because every business and their respective objectives are different. Blue Monitor BSM helps to identify similarities that can be leveraged and addresses the differences that give your company the IT advantage. Understand, Identify, Prioritize, Plan and Execute for IT excellence.
Service Level Management
• Building upon the benefits of solid infrastructure management, application management, and service support foundations, service level management (SLM) solutions takes the IT management discipline one step further. With SLM solutions, IT organizations can strategically extend toward a successful business service management paradigm.
• The delivery of business services to end-users has become critical to company success and bottom line. To achieve this new and higher level of responsibility, IT organizations must now focus on managing business processes and service levels from an end user perspective.
• BMC’s SLM solutions combine processes, products and people to continuously improve service to the end user.
Our solutions can help you:
• Deliver real-time information to IT staff and end users, and provide management of problems affecting defined service level agreements (SLAs).
• Define, measure, monitor, manage, and report on SLAs set for business services comprised of IT components
• Define, measure, manage, and report on SLAs set for business services comprised of service support components. (Remedy)
• Report on SLA compliance showing how actual IT service delivered compared with the SLAs in place with end users.
• Provide the ability to pro-actively manage against SLAs to ensure management of IT from a business/end user perspective.
APPLICATION MANAGEMENT
With BMC Software Enterprise Applications Management solutions, you can provide the most in-depth performance and availability management for the broadest range of applications, helping you manage what matters to deliver Business Service Management (BSM). Our solutions enable you to improve data accuracy and timeliness ensuring a consistent an optimal user experience. You can manage both real-time and batch updates to accelerate the flow of application data, avoiding downtime and increasing IT staff productivity.
Applications Management Overview
We can help you optimize the performance and availability of the extensive range of applications and application integration tools that run your business – including your enterprise resource planning (ERP) and customer relationship management (CRM) environments.
Through fundamental monitoring and management to more advanced functions like capacity planning, we can help you maintain the level of service you need to saBlue Monitorfy your end users. In the case of your ERP and CRM environments, solution sets from BMC Software help you shorten application implementation time. The sooner you implement management products into your application environment, the faster the return on your investments.
We support: BEA, Documentum, Microsoft Exchange, Oracle Applications, PeopleSoft, SAP, Siebel, web Methods, WebSphere and WebSphere MQ.
Our enterprise-wide solutions can help you:
• Increase customer saBlue Monitorfaction
• Optimize business services - Improve performance and availability of the entire application environment
• Speed recovery efforts - Recover quickly from outages and minimize application downtime
• Meet service level agreements (SLAs) - Incorporate service level measurement and reporting to detect and resolve problems before they affect the end user. For example, simulate PeopleSoft and Oracle Applications transactions from selected desktop clients to measure direct end-to-end response times and monitor end-to-end performance
Increase efficiency
• Reduce overall complexity - Provide a single point of control with a common look and feel across disparate platforms
• Unify the enterprise - Manage the interdependencies created when business processes extend beyond the application-specific environment and integrate application processes into the overall process scheduling schemes
• Increase user acceptance - Reduce the skill level required to maintain highly technical applications and environments
Reduce business costs
• Optimize performance at all times - Analyze past and present performance; Use modeling to predict future performance and avoid unnecessary upgrades
• Maximize resources - Ensure higher optimal automation levels for managing business-critical processes
• Support the business demand on resources - Reduce network bottlenecks and transport critical transactions on demand, even during peak usage periods
IDENTITY MANAGEMENT
Making certain that the right people have secure access to the right information at the right time — without impeding their productivity — poses a significant challenge. Not only must organizations focus on providing access to more services for more users in more places, they must also maintain strict control of that access to meet corporate policies and government mandates. Securing the enterprise is no longer about just physical and logical security. In today’s complex environments, our customers must be able to answer:
• Who are your users?
• Who has access to what?
• Who approved that access?
• How is that access being used?
At the BSM business unit under Blue Monitor we're committed to providing businesses with quality solutions.
BMC Directory Management and Visualization
Maximize the value of your organization’s directory content by aggregating directory information from multiple sources.
BMC Access Management
Control and enforce access privileges by securing internal and external user digital identities.
BMC User Administration and Provisioning Simplify and standardize user account management by integrating data about relationships, roles, and access rules into automated processes.
BMC Password Management Eliminate the hassles of password management by offering easy-to-access, self-service applications that prevent Service Desk delays.
BMC Audit and Compliance Management Achieve and demonstrate compliance by automating, monitoring, controlling, and reporting on your IT controls, systems, and data.
PLATFORM INTEGRATION
Our platform integration services include system integration, virtualization services that allow for administration of IT resources easily, cross-platform migration and internetworking consultancy, and deployment services for messaging solutions. Wipro experience in this field extends to various messaging/GroupWare platforms like Microsoft Exchange, Netscape and Lotus Notes technology.
Our services in platform integration include:
Server consolidation
Disaster recovery planning
Capacity planning
Messaging/GroupWare
PROJECT AND PORTFOLIO MANAGEMENT
Blue Monitor's Project & Portfolio Management Solutions (PPM) group provides technology-enabled solutions for Enterprise Portfolio Management (EPM), IT Governance, PMO initiatives, project management, new product development, and related areas.
With an extremely satisfied customer base and several hundred-person years of experience in PPM, Blue Monitor offers world-class options for you to enhance your PPM initiatives. Blue Monitor has created and deployed several IPs that provide out-of-the-box content on leading PPM tools. Wipro also offers cutting-edge, low-cost SaaS solutions for customers looking for a short time-to-market option.
