The Test, Development and QA Engineering Lab Support Practice is a part of the Technology Infrastructure Services division in Blue Monitor and has been providing lab support services to various telecom clients since 2004.
We have in-depth configuration and management expert Blue Monitor in core, access and media technologies to cater to proprietary hardware and software products of a variety of telecom vendors. The Practice is proficient in Proficient in various aspects of lab management processes – operational, security and management and is backed by the organization’s long and diverse expert Blue Monitor gained by working with the top telecom equipment vendors and service providers across the globe for a long time now.
Scope of Services
• Blue Monitor has strong Telecom domain expert Blue Monitor. In Wire line, Wireless and IP technologies along with in-depth expert Blue Monitor in Optical and Access products.
The Engineering Lab Support Services include:
• Installation and Management of Captive Network Elements
• Equipment and Environment Support
• Program Management and Operational Support
• Configuration Management
• System Utilization reporting and Analysis
• System administration and Environment support
• Elements of Environment Support
• Captive Office Equipment Support
• Site Planning / Environment Build Up (Power, A/C, Access etc.)
• Installation & Commissioning (As per SOW agreement with 3rd party Vendor)
• Operations and Maintenance
• Sanity Checks
• Dynamic and Project Specific Re-configuration
• Load Build and Management
• Service Level / Availability of CO
SCM and Release Management
• Source Code Control / Configuration Management / Migration
• Designer Environment Maintenance
• Desktop Access Control
• Server Management
• Software Configuration Management
• Installation and Maintenance of SCM Tools (Clearcase, PVCS, Insight)
• Version Control across Multiple Locations
• Proprietary Tools Maintenance (PLS, Pro*)
• Migration of source code to Clear Case, test and roll out
Build Management • Performing load builds and resolving load build errors.
• Managing configuration records
• Identifying and Implement scripts using Perl for build management.
• Scheduling automated builds
• Generating build reports
Integration Management • Develop and implement branching strategies
• Define and implement configuration management policies
• Creation of Branches, Labels and other Clear Case metadata
• Setting up triggers
Asset Management Product Engineering Labs require extensive asset management considering the constant churn of product configurations to meet various simulation criteria. We have built up extensive experience in managing customer equipment right from interacting with governmental authorities in getting import clearance to managing inventory databases and modules on various platforms like Siebel, SAP and i2. We also have developed expertise on various proprietary tools used by telecom vendors for global management of assets and spares:
• Global Equipment Management System (GEMS) (R)
• Inventory Control Database developed within a reputed Optical Networks Manufacturer for accurate tracking of • all network equipment to a specific location
• Usage Parameters include
• Identification and generation of report for bay/shelf/ slot position of the circuit pack
• Generation of System wise inventory report
• Generation of circuit pack wise inventory
• Threshold level setting for re-ordering
• Spare circuit packs tracking
• Generation of bar code for unidentified modules
• Administration of NFS and NIS
• Security Management
• Backup Management
• Performance Management
• Tuning Kernel
• Troubleshooting and Problem resolution
• Windows Installation and Configuration
• NT Server Management
• Windows Migration
• Access Tools Management (Exceed etc.)
Why Blue Monitor
* Extensive Telecom Lab Support expertise
* Blue Monitor has a dedicated practice which pioneers in the support of telecom and product engineering lab infrastructure for Equipment Vendors/Service Providers and Product Equipment Manufacturers.
* Blue Monitor senior technical staff has been doing this for over a decade.
Product Independent Integrator
Blue Monitor views its role as a product-independent and technology-savvy external service provider, with a strong consulting team, which can evaluate different technical options, architectures, packages and select and implement the right mix for a given business problem.
Data Center and Development Environment Support
Administration of Unix servers – Multi site / Multi team environment
Unix Account Management
Disk Space and File system management
Administration of DNS Servers
Core IS/IT Strengths
Blue Monitor has been working in the Infrastructure Implementation and maintenance areas for the last 23 years. Blue Monitor has worked with 7 of the top 10 telecom equipment vendors and 6 of the top 10 telecom Service Providers.
Blue Monitor has over 100 engineers in IT and Telecom domain with:
More than 75,000 person years in hardware support
More than 30,000 person years in software support and networking
Proven Project/ Program Management skills
Owing to the tremendous depth of telecom and Installation/ Commissioning expert, Blue Monitor is well accustomed to successfully executing projects in time while maintaining high levels of quality.
TELECOM MANAGED SERVICES
With the onset of globalization, global companies are looking at innovative, cost-effective and integral way of running their business. Blue Monitor works closely with telecom service providers to reduce their operating costs, establishing significant improvements in efficiency and ensures profitable growth through delivery of exceptional customer service. Blue Monitor's strength in telecom managed services lies in its strong proven models in strategic transformation and transition. Blue Monitor currently services over 50 telecom equipment vendors and service providers; some of these engagements and partnerships have extended over a decade.
Over the years, Blue Monitor has gathered rich experience and knowledge in this domain and tackles clients' concerns of technology complexity, process maturity and integration, as well as transition issues through proven methodologies and quality of service. Blue Monitor addresses client issues across the gamut of technologies. Blue Monitor has experience in various telecom network / technologies with a variety of telecom equipment vendors; this experience has been amassed by working in a host of domains, including product engineering, testing, system integration and network management.
Client Benefits
• Transforming services and aligning to business strategy
• Option of “Lift-Shift-Fix” or “Fix-Lift-Shift” approach to meet varied service requirements
• Offshore strategy and service consolidation to achieve immediate cost savings
• Leverage IT and systems integration to achieve operational excellences and cost reduction
• Customizable to accommodate various customer scenarios, including hostile takeovers
• Supported by established transition program management framework to mitigate various transition risks
• Focus on service quality improvement through Six Sigma, ITIL, LEAN to achieve business KPI
• Proven transition framework that are well-defined with quality gates and defined deliverables
Network Planning and Design Services Transmission networks
• Data networks – IP / VPN / FR / ATM / MPLS networks
• Convergence and contact center networks
• DCN networks
• Test lab engineering
• Network management systems
• Service assurance platforms
Network Management Services
• Service provisioning
• Customer service assurance
• Network monitoring and management (access + core)
• Hosting and data center management
• DCN network management
Integration and Project Management Services
• Core telecom network rollout
• Access / core network integration and testing
• New service design and rollout
Enterprise IT Management Services
• Enterprise IT infrastructure management
• Desktops / servers
• Hosting
• NMS / EMS
• Enterprise applications
• Service desk applications
• Inventory management
• Networks
• Enterprise IT application support
Contact Center Services Multimedia contact center design and implementation
• IVR and IWR self service strategies
• CTI – CRM integration and CTI applications
• Customer interaction management solutions
• Quality and customer environment management solutions
• Call center management application and tools
• Audit and re-engineering
SCM AND RELEASE MANAGEMENT
Blue Monitor's SCM & Release Management Services helps the client take complete control of the software development cycle and helps the client manage it with high efficiency, right from requirements and design models to source code and change requests to test scripts. Blue Monitor's services are aligned to address version control, build management, configuration management and release management, in addition to consulting, implementation and sustenance services. Over the years, Blue Monitor has built strong competencies in the SCM domain and has provided services to a host of industries including telecom, banking, manufacturing and finance & securities. Blue Monitor has over 100 SCM specialists having administration experience in a variety of SCM tools, including Clear Case, Star Team, CVS and PVCS.
Benefits to the Client Lower development cost
• Protect software assets (code, documentation, tests, etc.) from accidental loss
• Automate software builds
• Develop next release while simultaneously maintaining current release
• Enable parallel development
• Automate software builds
• Increase code reuse
Superior application quality through first time defect information capture
• Automate the majority of change control board tasks
• Automate workflow among team members
• Increase product quality
• Roll back to a “good” version when a production problem is encountered
• Manage all defects and change requests
• Automate processes to reduce human error and ensure steps are not skipped
• Eliminate unauthorized changes
• SCM & Release Management Service Offerings
Consulting Services
Portfolio analysis for:
• SCM tool selection to address the present and projected needs of a software development organization
• Hardware and software selection
• Source code migration from one SCM tool to another and / or consolidation
• Optimizing build environment
• DR and BCP audits for the SCM environment
• Monitor, manage, and report on server resource utilization
• Monitor multi-site synchronization errors, diagnose cause and fix
• Backup and restore
• SCM tool housekeeping tasks
• Troubleshoot and resolve problems in SCM tool servers
• Troubleshoot and resolve SCM client problems and connectivity issues
• Development and maintenance of triggers, utilities, and other scripts
• Capacity planning
• Performance management
• Generation of management reports
Build Management Services
• Setting up build environment for centralized and distributed builds
• Performing load builds
• Managing configuration records
• Identifying and resolving load build errors related to build environment
• Implement scripts using Perl for build automation and build management
• Scheduling automated builds
• Generating build reports
• Detailed study of build process and obtaining parallelism to reduce build execution time
Release Management Services Setup the release staging area
• Promotion of code from one stage to next (e.g. Dev to Test)
• Validate the release
• Deploy the release to production
• Identification and automation of identified manual tasks using Unix tools, Shell Script and PERL scripts
